Bulk Blown Wood Pellet Delivery.

Details	Information
Delivery Days	Monday to Friday (9:00 AM – 5:00 PM)
Delivery Timeframe	Within 7 working days from order date (exceptions during peak periods)
Saturday Deliveries	Possible at discretion of Fire & Wood
Customer Responsibilities	– Provide accurate address and contact information – Ensure access if not present – Remove obstructions (e.g., branches)
Access Requirements	– Sufficiently wide – Reasonably level – Free of obstacles
Access Compromises	Notify Fire & Wood in advance to avoid delivery charges
Delivery Method	Bulk delivery via pneumatic hose
Weight Confirmation	Quantity confirmed by onboard weight management system; visual confirmation available
Product Standards	Complies with WFQA approval and certification, FSC standards
Storage Responsibility	Provide safe, suitable bulk storage for full order quantity
Invoice	Presented at delivery; payment required in advance or advance payment then balance at delivery for bulk orders

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Palletised Delivery

Details	Information
Delivery Days	Monday to Friday (9:00 AM – 5:00 PM)
Delivery Timeframe	Within 7 working days from order date (exceptions during peak periods)
Saturday Deliveries	Free within the Leinster area; suitable for rough terrain
Courier Notifications	Customers will be informed if a courier is used
Delivery Method	A small truck with a manual tail lift and pallet truck
Special Requests	May incur additional charges, particularly outside the Leinster area
Access Requirements	– Sufficiently wide – Reasonably level – Free of obstacles
Delivery Notification	Arrival time communicated on the delivery day (not guaranteed for couriers)
Truck Requirements	Minimum 7.5-tonne truck access required; kerbside delivery if inadequate
Moffett Delivery	Free within Leinster area; suitable for rough terrain
Storage Responsibility	Covered, dry storage is essential for product integrity
Product Standards	Complies with FSC or PEFC standards
Delivery Issues	Must be reported to Fire & Wood at the time of delivery
Invoice	Presented at delivery; payment required in advance or at delivery

Order Sizes Offered

Order Type	Weight/Quantity
Full Load Pallet	1050 kg (70 bags x 15 kg)
Big Bag	1000 kg, 1100 kg
Full Load Truck	24 tons
Bulk	Customized according to customer reques

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Important Notes

• Ensure all access points are clear for timely delivery.
• Communicate any potential issues regarding access before delivery.
• Review product standards and storage requirements to maintain quality.