Wood pellets are burned in high efficiency stoves, fireplace inserts, and central heating systems. There is very little waste product from burning pellets (with a high quality brand of pellets, you’ll typically see about a quarter cup of ash per bag burned).

It depends. All of our skids (a.k.a. pallets) are 4’x3.5’, but the height can vary because different manufacturers will stack different weights on a skid to get you the most pellets at the best price. The brands we sell come on 1.0, 1.3, and 1.5 ton skids.

Yes, they are! Burning pellets releases fewer carbon emissions than if trees were left to decompose in the forest. And if you heat with pellets for a year, you’ve just reduced your fossil fuel usage by the same amount as if you drove a Toyota Prius for a year… but for a lot less money! And if you’re wondering how burning wood can be good for the forest: pellet manufacturers obtain wood through sustainable forestry practices, and often the raw wood is clean, leftover material from lumber plants and saw mills.

Bet we can help you with that! Give us a call at 1-800-PELLETS and ask to speak with someone in truckload sales

We specialize in home delivery, but we know some people would prefer to pick up their fuel. Check to see if we have a pickup location near you.

Your delivery coordinator will contact you a few days in advance to confirm your delivery date. Most people receive their order in 3-5 days. But that can vary depending on the time of year, your location, and your needs. You can always give us a call at 1-800-PELLETS if you have specific requirements – we do our best to accommodate you!

Where would you like us to drop them? When you place your order, we always ask for delivery instructions. We carry forklifts on all our trucks, so we can drop your pallets in your driveway or push them into your garage. And in most areas of New England, we can bring your pallets to the back of your garage with our optional pallet jack service

Nope, not unless you’d like to be! If you’re not going to be home, please make sure to describe what you’d like us to do in the delivery instructions box when you order, and our expert drivers will follow your instructions to a tee. So if you want us to call when we’re 30 minutes away so you can come meet us, we will. If you want your wood pellets in front of the right garage bay door, we’ll drop them there. And feel free to use a marker to show us exactly where we should drop them.

The best measures of pellet quality are (1) heat output, (2) ash content, and (3) moisture content.

Heat output is measured in BTU/lb. Most retailers will display the “moisture-free BTU value,” which is substantially higher than the “as received BTU value.” But realistically, the “moisture-free” value isn’t very useful for you, since it represents the heat outbound of a pellet after all the moisture is removed (and we assume that most people don’t have a laboratory-grade pellet dryer at home). So, the best fuels have an as received BTU value of 8000-8400, or a moisture-free BTU value of 8200-8800.